Your Local Council Has a New Watchdog. Here’s What Tourism Operators Need to Know.

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Ever felt like you’re banging your head against a brick wall dealing with your local council? One minute a project has support, the next it’s bogged down in politics you can’t see. It’s a frustration we all share as business operators who rely on our Local Government Authorities (LGAs) for everything from signage approvals to road maintenance.

Well, the landscape just shifted. The State Government has officially given its new Local Government Inspector the keys to the car. Think of it less as another layer of bureaucracy and more as a new sheriff in town, tasked with making sure councils operate fairly, transparently, and effectively. For us in the tourism industry, a predictable and functional council isn’t a ‘nice to have’, it’s the bedrock of our success.

So, What Does This Actually Change?

It’s easy to see this news and think, “Great, more red tape.” But I want you to challenge that assumption. A dysfunctional council creates uncertainty, and uncertainty is a business killer. This reform is designed to tackle that head-on. The Inspector isn’t there to meddle in day-to-day operations but to step in when things go seriously off-track.

Here’s the breakdown of what matters to you as an operator:

  • Early Intervention: The Inspector can now step in to resolve issues *before* a council completely implodes. This means less risk of sudden, chaotic decisions that can derail your marketing plans or infrastructure projects.
  • Serious Accountability: There are now real consequences for council members who breach conduct, including a “three strikes” rule that results in a ten-year disqualification. This should lift the standard of professionalism and focus decision-making on community benefit, not personal squabbles.
  • A Clear Escalation Path: If you believe there is systemic non-compliance or serious misconduct at your LGA that’s harming local business, there is now a powerful, independent body to investigate it.
  • Increased Penalties: Fines have almost doubled for some breaches, with potential jail time for serious offences. This isn’t about punishing mistakes; it’s about deterring the kind of behaviour that has paralysed some councils in the past.

The goal here isn’t to create fear, but to foster stability. And stable, well-run LGAs are partners, not obstacles, to a thriving visitor economy.

How to Navigate This New Landscape: 3 Simple Steps

This isn’t about arming yourself for a fight. It’s about being a savvy operator in a changing environment. Here’s what you can do today:

  1. Know Your Council: Now more than ever, it pays to be engaged. Do you know who your local councillors are? Do you understand their position on tourism? Attend a council meeting or two. Understanding the process and the players is your first and best line of defence.
  2. Document Everything: If you’re in any formal process with your council, a planning application, a license renewal, a funding request, keep meticulous records. A clear, professional paper trail of your communication is invaluable if you ever need to query a decision.
  3. Use Your Industry Voice: Don’t go it alone. If you’re facing a systemic issue that impacts other operators, bring it to the attention of WAAA. We can identify broader patterns and advocate for the industry at a level that’s difficult to achieve on your own.

Ultimately, these reforms are a positive step. They aim to create a local government sector that is more reliable and focused on serving its community. For an industry like ours, which depends on local infrastructure and approvals, that can only be a good thing.

The WAAA Board will continue to monitor the impact of these reforms and advocate for a fair and efficient local government framework that supports, not hinders, our vital tourism industry.

Andy Burns

Owner , Scott Aussie Tourism Marketing

Andy Burns is a driving force in the Western Australian tourism industry, currently serving as Vice-President of the WAAA. He’s the Founder of Scott Aussie Tourism Marketing, a South West WA-based agency specialising in helping tourism businesses thrive in the digital age. Scott Aussie offers a full range of marketing services, from strategic planning and branding to content creation, social media management, and AI-powered solutions. Andy’s deep understanding of the tourism landscape, combined with his expertise in destination marketing and community engagement, makes him a sought-after advisor, speaker, and trainer. He’s a regular presenter at industry conferences and workshops, sharing his insights on topics ranging from digital marketing strategy to the future of tourism. Andy is also a member of the Manjimup Tourist Bureau and a Councillor at the Shire of Manjimup. His previous leadership roles include six years on the board of Tourism Rockingham and five years as Chair of a Department of Biodiversity Conservation and Attraction (DBCA) advisory committee.

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The Western Australia Agritourism Association is a not-for-profit organisation dedicated to supporting the growth and development of the agritourism industry in Western Australia. We are a member-based association, driven by a shared passion for promoting the unique experiences and diverse offerings of our state’s agricultural sector.

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